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These terms set out the rules that apply when you open and use an ab991 account — covering how we handle your transactions, what you can do in your account dashboard, and how disputes are managed. Access to our platform and its features depends on your local law and the eligible regions we serve.
By creating an account with us, you confirm that you have read and accepted these terms in full. They apply to every action taken inside your account — session activity, wallet transactions via bKash or Rocket, game participation, and any support request you raise. Where a conflict exists between a specific game category's stated house rules and these general terms, the specific rule takes precedence for that category only. We may update these terms when our services change or when applicable policy requirements shift. When we do, we will notify you through your registered account contact. Continued use of the account after a notified update is treated as acceptance of the revised terms. If you disagree with any change, the correct route is to stop using the account and contact our support team to close it. Eligibility to hold an ab991 account depends on the laws of your country or territory. We do not represent that access is lawful in every location. It is your responsibility to confirm that using this platform is permitted under the laws of your local jurisdiction before proceeding.
Understanding what these terms do and do not govern helps you know where to look when a question arises. Four distinct areas sit within or outside the scope of this document, and the boundaries between them matter for how you raise a concern or read a rule.
Login, session activity, account dashboard settings and any controls you configure within your account — such as spending caps or session limits visible in the dashboard — fall fully within these terms. We are responsible for the account layer as described here.
Deposits and withdrawals processed through bKash, Rocket or other configured payment channels are covered by these terms at the platform level. The payment provider's own service conditions run alongside ours and are not replaced by this document.
Game content, odds displays, live table feeds and promotional notices published on our platform are governed by these terms. House rules for specific game categories — slots, live tables, sports markets — are stated separately within each category and sit within this broader policy.
External sites, app stores, device operating systems and any service outside the ab991 domain are not covered here. We do not control those environments. If a third-party link appears on our pages, following it takes you outside the scope of these terms.
These terms are not one-sided. You have clear, practical routes to act on your account at any point. Your transaction history — including every bKash deposit and Rocket withdrawal recorded against your wallet — is visible in the account dashboard under the transaction log tab. If you spot an entry that looks incorrect, the first step is to take a screenshot and note the date, amount and payment method shown, then contact support with that reference. Account details such as your registered contact information can be updated through the profile section. Some changes may require identity confirmation before they take effect — the account screen will show you which fields need verification. You are entitled to ask us what account data we hold and to request a correction if something is wrong. The support team handles those requests directly. You can also request account closure at any time by contacting support; we will confirm the closure and the status of any remaining wallet balance before the account is deactivated.
Open the transaction log in your account dashboard to see a full history of deposits and withdrawals, including bKash and Rocket entries, with dates and amounts as processed.
Profile fields are editable from within your account settings. Fields that require verification will prompt you through the confirmation steps shown on screen before saving.
If a term is unclear or you believe a rule has been applied incorrectly to your account, contact support with your account reference and the specific section you are asking about.
You may ask us to close your account at any time. Contact support, confirm your identity through the steps we provide, and we will advise you on your remaining wallet balance before closing.
If something in these terms raises a question about your account, the routes below are the ones we operate. Use the channel that suits how quickly you need a response, and always include your account reference so we can pull up the right record without delay.
The live chat window is accessible from within your signed-in account. It is the fastest route for questions about a specific transaction, a policy clause or an account action you want to confirm before proceeding.
For written records of a policy dispute or a formal account data request, email is the appropriate channel. Include your account username, the relevant transaction reference and a clear description of what you are asking.
The help section inside your account lists published answers to common terms questions, covering transaction scope, account closure steps and how house rules differ between slots, live tables and sports markets.
We take the obligations in these terms seriously and apply them consistently across account types. Here is how the key policy areas are managed on our side.
We retain account records — including transaction logs, session records and registered contact details — for as long as your account is active and for a further period as required by our operational policy. You can ask us what we hold at any time through the support team.
Our platform uses session cookies to keep your account authenticated while you are active. Preference cookies, where used, are described in our separate cookie notice. You can manage browser cookie settings through your device at any time.
Password changes and certain profile updates require identity confirmation before they are saved. If you suspect unauthorised access to your account, contact support immediately and do not use the account until the matter is resolved and access is confirmed secure.
If you believe a term is being applied in a way that does not match the published text, raise it through the support team with your account reference. We will review the specific case against the written policy and respond through your registered contact.
These are the questions we hear most often about how these terms work in practice. If your question is not covered here, the support team can help you find the relevant clause.
Yes. Any deposit or withdrawal processed through bKash or Rocket inside your account is covered by these terms at the platform level. The payment provider also applies its own service conditions separately, and both sets of rules apply at the same time.
We notify you through your registered account contact when a material change is made. The updated version will also be published at this address. Continuing to use your account after the notified date means you accept the revised terms.
Access to the platform depends on whether using it is permitted under the laws of your location. We serve eligible regions only. It is your responsibility to check that access is lawful in your specific territory before opening or continuing to use an account.
The specific house rules stated for that game category take precedence for that category alone. Slots, live tables and sports markets each carry their own stated rules. These general terms govern everything outside those specific category rules.
Contact the support team through live chat or email and include your account username. Tell us clearly what data you want to review or what you believe is incorrect. We will respond through your registered contact after confirming your identity.
Before we deactivate an account, we confirm the status of any remaining wallet balance with you. The support team will advise on the steps to resolve the balance — whether that means processing a final Rocket or bKash withdrawal — before closure is completed.