Live / Mobile
Your ab991 account wallet connects directly to bKash and Rocket, so funding decisions and withdrawal requests stay in your hands at every step. All deposit and payout routes are accessible from your signed-in dashboard — no third-party redirects, no separate app required.
Funding your account starts at the deposit counter inside your signed-in dashboard. We accept bKash and Rocket as the primary mobile wallet routes for Bangladesh — choose whichever wallet your phone number is registered to. Once you select a method, the screen shows the fields and amount instructions that apply to your account tier. Enter the amount as shown, confirm through your wallet app, and the balance updates in your account once the transfer clears. Do not close the window before confirmation completes.
Log into your ab991 account and navigate to the Banking section. Select Deposit to open the counter where payment method options are displayed.
Pick the mobile wallet your phone number is linked to. The screen will show the exact transfer details and any amount fields relevant to your account.
Input the amount within the range shown on screen. Complete the transfer through your wallet app and wait for the confirmation screen before closing.
After the wallet transfer clears, your account balance updates. Keep your wallet transaction receipt as a reference in case you need to contact support.
Payout requests are handled from the same Banking section of your dashboard. We route withdrawals back to the wallet method associated with your account — bKash or Rocket — so the mobile number on file needs to match your registered wallet. Before submitting a withdrawal, make sure your account verification fields are complete; the system will indicate which steps remain if any are outstanding. Enter the withdrawal amount within the limits displayed, then follow the confirmation steps shown on screen.
Open the Banking section from your signed-in dashboard and select Withdraw. The available payout methods tied to your account will appear.
Choose bKash or Rocket as shown. The mobile number linked to your account must match the wallet you are withdrawing to.
Input the amount within the range the screen displays. Do not exceed the withdrawal limit shown for your current account status.
Follow any identity or wallet confirmation prompts shown at this stage. Submit the request and monitor the status in your account history tab.
Account verification at ab991 is managed through the Settings or Verification section of your dashboard — the fields and documents required are displayed there based on your account status. We do not publish a fixed document list here because the fields shown to you reflect the current requirements for your account type and region. Work through only the steps and fields your account screen presents. If a field is not shown, it is not currently required.
Open Settings or the Verification tab in your dashboard. The screen shows your current status and any steps that remain outstanding for your account.
Follow the fields and instructions your account screen presents. Do not submit documents not requested — only respond to what the verification flow asks for.
If wallet verification is required, the screen will prompt you to confirm the mobile number associated with your bKash or Rocket account.
If a verification step shows an error or stalls, use the support route available in the dashboard rather than submitting duplicate requests.
We support mobile wallet and bank routes built for Bangladesh. bKash and Rocket are the two verified mobile wallet methods available for both deposits and withdrawals. Bank Transfer is also listed as an account funding route — check your dashboard for the fields and limits that apply to your account. Availability of each method depends on your account status and eligible region.
Mobile wallet deposit and withdrawal. The most widely used route among Bangladesh accounts on our platform. Link via the registered mobile number on your account.
Dutch-Bangla mobile banking wallet. Available for both funding and payout requests. Mobile number must match your registered Rocket account.
Local bank account transfer route. Fields and limits are shown in the Banking section of your dashboard based on your account type.
Every deposit and withdrawal request generates a reference that appears in both your ab991 account history and your wallet's own transaction log. Knowing how to match these two records saves time when a status is unclear or when you need to raise a query with support. The account history tab shows the request status, the method used, and the reference assigned to that transaction — cross-check these against the corresponding entry in your bKash or Rocket app. Keep a screenshot of both sides if a transaction stays in pending status longer than expected.
Each transaction in your account history carries a reference ID. Match this against the transaction ID shown in your bKash or Rocket app to confirm the two records are linked.
Account history uses status labels such as Pending, Processing and Completed. A Pending status means the request is in the queue; Completed confirms the wallet transfer has cleared on our side.
The History tab in your Banking section lists all deposit and withdrawal requests with timestamps, amounts, methods and current status. Check here first before contacting support.
Save your wallet app receipt and a screenshot of the account history entry for any transaction you are unsure about. Support can act faster when both reference points are available.
Account and transaction safety at ab991 comes down to a few practices that are worth keeping consistent. Always access the platform through the ab991 domain — check the address bar before entering any account credentials. Wallet ownership verification is part of the account setup process, which is why the mobile number on your bKash or Rocket account needs to match the number registered here. If something looks off with a transaction or account access, the published support route inside the dashboard is the fastest path to resolution.
Before logging in, confirm the address bar shows ab991. Bookmark the correct domain and access it directly rather than following links in messages you did not request.
Account verification steps shown in your dashboard protect against unauthorised access. Complete the steps presented to your account before initiating withdrawal requests.
bKash and Rocket payouts route only to the mobile number registered on your ab991 account. Keeping this number current prevents delays when you request a withdrawal.
The support option in your signed-in dashboard is the published path for transaction queries and account issues. Use it with your reference ID and wallet receipt ready.
Below are the questions we hear most often about deposits, withdrawals and account wallet management. If your question is not covered here, the support route in your dashboard is available.
bKash and Rocket are the two verified mobile wallet routes available for deposits. The Banking section of your dashboard shows which methods are currently active for your account and the fields required to complete a transfer.
Open the Banking section, select Withdraw, then choose bKash as your payout method. The mobile number on your ab991 account must match your bKash-registered number. Follow the confirmation steps shown on screen and monitor status in your History tab.
A pending status means the transfer is in the queue and has not yet been confirmed on both sides. Check your bKash or Rocket app for the transaction entry and note the reference ID. If the status has not updated after a reasonable wait, contact support with both reference numbers.
Yes. Incomplete verification steps can restrict withdrawal routes. Check the Verification section of your dashboard to see which fields remain. Complete only the steps shown there, then return to the Banking section to submit your withdrawal request.
Minimum and maximum amounts for each payment method are displayed in the deposit screen at the time of your transaction. We do not publish fixed limits here as they may vary by account type — check the fields shown when you open the deposit counter.
First, check your ab991 account history for the status and note the reference ID. Then check your Rocket app transaction log. If both show a mismatch or the status has not moved to Completed, contact support from inside the dashboard with both records ready.