Live / Mobile
ab991 handles your personal information with a clear purpose — to run your account, process your transactions through bKash and Rocket, and keep your session secure. This policy tells you exactly what data we hold, how it is used, and what you can do about it. Access depends on your local law and eligible regions.
When you create an account on ab991, we collect the information you submit during sign-up: your name, contact details, date of birth, and the payment method you choose to fund your wallet. For members using bKash or Rocket, the transaction reference and wallet number associated with each deposit or withdrawal form part of your account record. We do not store your full mobile banking credentials — only the reference data needed to match your account history. Beyond registration, we record your session activity: which game categories you open, how long each session runs, and any session limit or spending cap you set from your account dashboard. This data serves two purposes — it helps us deliver the account controls you configure, and it lets our support team verify your history if you raise a query. We also collect standard device and browser data: IP address, device type, and browser version. This is used for fraud detection and to ensure the mobile interface loads correctly on your handset. We do not sell this data to advertisers. Retention periods follow the requirements of the jurisdictions in which we operate, and your account data is held only as long as your account remains active or as required under applicable law. Where local law and eligible-region rules apply, those requirements take precedence.
Transaction references from bKash deposits and withdrawals are stored against your account for reconciliation and query support. Your full mobile banking credentials are never held by ab991.
Rocket payment references are logged in your account wallet history. You can review each entry from the transaction section of your account dashboard at any time.
We keep a record of the session controls you set — including any spending caps or time limits configured in your account — so those choices carry forward across devices.
IP address, browser type and device model are collected for security checks and to serve the correct mobile layout. This data is not shared with third-party advertising networks.
This privacy policy covers the data ab991 collects and processes directly. It does not govern what third-party services do with information after you leave our platform. The four areas below define exactly what falls inside and outside its scope.
All data collected when you sign in, update your profile or change account settings falls under this policy. This includes device tokens used for mobile login sessions.
Deposit and withdrawal records processed via bKash and Rocket are within scope. The mobile wallet providers' own data practices are governed by their separate policies, not ours.
Your interaction with game categories — slots from Pragmatic Play, live tables, and sports markets — is logged for session control purposes and falls within this policy.
Payment gateways, identity verification providers and any external links you follow from our site operate under their own privacy terms. We do not control those data practices.
You have practical rights over the data ab991 holds about you, and we have built account-level routes so you can act on them without needing to contact support for routine requests. From the account dashboard, you can review the transaction history tied to your bKash or Rocket wallet, see the session data recorded against your account, and update your contact details directly in the profile section. If you believe a record is incorrect — for example, a payment reference that does not match your bKash transaction history — you can flag it through the in-account query form and our support team will review it against the payment reference logs. For requests to close your account or ask how long your data will be retained, the contact routes listed in the support section of this page are the right starting point. These rights are subject to applicable law and eligible-region conditions, so what is available to you may depend on your local jurisdiction.
Open the transaction section of your account to see the full log of bKash and Rocket activity linked to your wallet, including dates and reference numbers.
Update your name, contact number or registered email directly in the profile settings area of your account dashboard without needing to raise a support request.
Use the in-account query form to flag a specific record you believe is incorrect. Include the transaction reference or session date so our team can locate it quickly.
To ask about data retention or account closure, reach the support team through the contact routes on this page. Responses follow applicable legal timelines.
If you have a question about how your data is handled, or you want to act on any of the rights described above, the routes below are the ones available on ab991. Use the channel that fits your query — account-specific questions move faster through the in-account form where your reference data is already attached.
Raise a data question directly from your signed-in account. The form is in the support section of the account dashboard and automatically attaches your account reference.
The live chat widget on the site connects you to the support team. Use this for questions that need a back-and-forth — for example, understanding what data is held after a transaction query.
For formal data requests, including account closure or retention queries, email the address published in the contact section of the site. Include your registered contact number for verification.
Our data handling practices are built around the account controls you can see and configure yourself. We do not operate any data process that is hidden from the account dashboard or inaccessible through the support routes on this page.
We use session cookies to keep you logged in across pages and functional cookies to remember your account preferences. You can review cookie settings in your browser; blocking functional cookies may affect account navigation.
Account access is protected by the credentials you set at sign-up. If you suspect unauthorised access, change your password immediately from the account settings page and contact the support team through live chat.
We keep your account data for as long as your account is active and for the period required under applicable law after closure. Transaction records tied to bKash and Rocket payments are part of this retention schedule.
When this policy changes materially, we publish the updated version on this page and note the change date at the top. Continued use of your account after a published update means you have seen the revised terms.
The questions below cover what members most often ask after reading this policy. If your question is not here, the in-account support form or live chat can give you a specific answer tied to your account record.
We store the transaction reference and the last digits needed to match a payment to your account record. Your full bKash wallet credentials and PIN are never held or visible to ab991 staff at any point.
Your transaction history, session records and account profile are visible from your signed-in dashboard. For a broader data summary, raise a request through the in-account query form and we will compile it for you.
Contact details and profile fields can be updated directly in the account settings section. For records you cannot edit yourself — such as a disputed payment reference — use the support query form and include the relevant transaction date.
Access is limited to the team members who need it to answer your support queries or process your transactions. Data is not shared with third-party advertisers or unrelated commercial partners.
After you close your account, we retain the data required under applicable law — including transaction records tied to bKash and Rocket payments. Once that period ends, the data is removed from active systems. Timelines depend on your local jurisdiction.
Yes. The same policy covers your account whether you access ab991 on a mobile browser or a desktop. Session data recorded during mobile play, including any account limits you set, is handled under the same terms.